Shipping policy

We reserve the right to cancel orders for any reason.

We are unable to change the shipping address after the order has shipped, this policy is an effort to prevent fraudulent orders being rerouted after checkout. If you wish to change the delivery address for your purchase, contact us as soon as possible. We will have the carrier return the shipment back to our warehouse, and refund will be processed for your purchase. The customer will need to place a new order with the corrected delivery address.

Should your order arrive damaged, refuse the shipment and indicate to the driver that the shipment is damaged.

If your item has not arrived and the expected delivery date has passed, please file a missing package trace with USPS or UPS. After a claim is opened, please allow up to 72 hours for the shipping courier to file a trace on the package. Once we have confirmed that the package has been lost in transit, a refund will be issued to the original form of payment.

Any claims regarding your shipment must be filed with Boentools Store within 3 business days of delivery.

In order to prevent fraudulent purchases, some orders are flagged for review prior to shipping. The criteria which may result in an order hold includes but is not limited to; the order total, billing and shipping not matching, and number of payment attempts. In such cases the customer may be contacted to provide additional information before the order is released.