BOEN Warranty Information

BOEN Limited Warranty

Effective for products purchased on or after 6 February 2024.

BOEN warrants to the original end-user purchaser that BOEN products are free from defects in materials and workmanship for the periods set out below, measured from the date of purchase or the date of delivery, whichever is later.

This warranty is provided by HONG KONG FANGCHENG TOOLS CO., LIMITED, Unit 417, 4/F, Lippo Centre Tower Two, 89 Queensway, Admiralty, Hong Kong. Warranty enquiries: support@boentools.com.

Warranty periods at a glance

"Lifetime" means the useful life of the product, as determined by BOEN.

Impact wrench extension. To receive the extension, your impact wrench must be registered within 12 months of purchase using the warranty activation form on this page. Registered impact wrenches receive an additional 12 months of coverage — 4 years in total. Products that are not registered within 12 months of purchase remain covered for 3 years.

What this warranty covers

Defects in materials or workmanship that appear during the applicable warranty period. If a covered defect is confirmed, BOEN will, at its option, repair or replace the product with the same item or a comparable item.

The replacement item itself is always free of charge for a confirmed defect — this is the core of the warranty. Shipping is handled as follows.

Shipping costs

Your first replacement ships free. For the first approved warranty claim on a product, BOEN covers the cost of the replacement item and all shipping within the United States and Canada — both sending the replacement to you, and returning the original item if we ask for it back.

Later replacements. If the same product needs another replacement after the first one, BOEN still provides the replacement item free of charge. Shipping is at your cost.

What this warranty does not cover

• Damage caused by normal wear and tear
• Misuse, alteration, or abuse of the product
• Lack of maintenance, or accidents
• Products that cannot be verified as genuine BOEN products, or for which valid proof of purchase cannot be provided
• Accessories not supplied by BOEN
• Damage resulting from repairs made or attempted by anyone other than BOEN

Where you purchased your product

You may submit a warranty claim for a BOEN product purchased through any sales channel, as long as you can provide valid proof of purchase showing the date and the seller.

Acceptable proof of purchase includes:

• Your order number, or
• A screenshot or photo of your order confirmation or receipt

Our official channels are boentools.com and BOEN Pro Tools on Amazon. Buying through these channels is not required in order to make a claim — it simply lets us verify your purchase faster.

BOEN cannot control the quality, handling or authenticity of products sold by third-party sellers. If we are unable to verify that a product is genuine or that it was obtained through legitimate means, we may decline the claim.

How to make a warranty claim

Use this process for a warranty replacement — a product that is defective or has failed during its warranty period. If you simply want to return an item for a refund, see Returns and refunds below.

1. Register your product and submit your claim using the form on our warranty activation page, or the after-sales request page.
2. Include your order number (or a screenshot of your order), the platform you purchased from, and clear photos of the issue.
3. We reply by email within 2-4 business days with the next steps.

Please do not ship anything back until we confirm the return address by email. See Shipping costs above for who pays the shipping on your claim.

Returns and refunds

Returns are handled by whoever sold you the product:

• Purchased from boentools.com — contact us at support@boentools.com and we will process the return for you. See our Refund & Return Policy.
• Purchased from Amazon or any other marketplace or retailer — please open the return through that platform or store, within its return window. Each platform sets its own return period and process, and we cannot issue a refund for an order we did not sell.

This does not affect your warranty. If you are past the platform's return window, or the platform is unable to help, contact us and we will handle it as a warranty claim instead.

Limitation of liability

This limited warranty is in lieu of all other express warranties. Any implied warranties, including but not limited to the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the duration of this limited warranty. BOEN shall not be liable for any incidental or consequential damages.

Some states and provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental, special, consequential or punitive damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state and province to province.